Frequently Asked Questions

Customisation

Can I customise kids clothing for my child?

Customisation is available on selected outfits, including changes to colour, theme, handwork, length, sleeves and fit. The team confirms which options apply to a specific kids clothing style before design work begins. Reference photos can be shared on WhatsApp to start the process.

How can I find the right size when buying kids clothing online?

The size chart lists chest, waist, shoulder and length measurements for each size. Matching a child's actual measurements against the chart gives the most accurate result. When a child falls between two sizes, the larger size is the safer choice.

Sizing & Measurements

What measurements should I take before placing an order?

Chest, waist, shoulder and dress length are the four measurements needed before ordering. Having all four ready in advance speeds up size confirmation. These figures can be shared over WhatsApp or a video call for a second check.

Can you confirm the actual garment measurements before I buy?

Actual garment measurements can be shared on request before an order is placed. This is useful when a parent is unsure how a listed size will translate to a real fit. Contacting the team with the product name is enough to get these figures.

How should I choose when my child is between two sizes?

The larger size is recommended whenever a child falls between two sizes. Every dress carries extra seam margin, so a slightly bigger size can be taken in later. This approach reduces the chance of a tight fit on the event day.

Should I size up if my child's event is a few weeks away?

Sizing up is recommended when the event is still a few weeks off, since children grow quickly. A larger size bought early accounts for that growth window. The seam allowance built into every dress supports this adjustment.

Comfort & Quality

Are your designer baby dresses comfortable for babies who crawl, walk, or play?

The designer baby dresses are built with active children in mind, not display only. Fabric weight and cut allow full movement during crawling, walking and play. Handwork is stitched flat so it stays comfortable through everyday motion.

Does the dress have a soft lining and is it suitable for sensitive skin?

Every piece includes a soft inner lining, usually pure cotton or crepe, placed between the outer fabric and the skin. This layer keeps embellishments and embroidery from touching the child directly. It is standard construction across the range, not an optional upgrade.

Is the outfit heavy, itchy, or difficult for a child to wear for a long event?

Outfits are engineered to stay comfortable through long events such as baptisms and birthday parties. Fabric choice and internal lining keep the piece light despite detailed handwork. Zips are covered and embellishments are set flat to prevent irritation.

Can I see a real video or close-up of the dress from your kids fashion online collection?

Close-up photos or a short video of any item from the kids fashion online collection can be shared on request before ordering. This lets a parent judge true colour, handwork density and fabric drape ahead of purchase. A live video call is available for the same purpose.

Will the colour look the same as it does in the product photos?

Colour can shift slightly between product photos and the item received, caused by camera settings and lighting during photography. A live video call in daylight shows the truest colour before ordering. This option suits colour-matched or coordinated outfits especially.

Are the accessories shown in the photos included with the dress?

Accessory inclusion depends on the specific product listing. When an accessory ships with the dress, its name and price appear separately in the product description. Checking that description confirms exactly what arrives with the order.

Order Types & Timelines

What is the difference between Ready to Ship, Pre Order, and Custom Order?

Ready to Ship pieces are already made and dispatch the same day or the next. Pre Order pieces are produced after the order is placed and take 10 to 15 days. Custom Order pieces are built to a requested size, design, colour or other specific change.

Will my order arrive before my child's birthday, baptism, festival, or photoshoot?

Sharing the event date lets the team check the delivery timeline against it directly. Orders are planned around that date rather than around the order date alone. This confirmation happens before payment, so timing is settled upfront.

How early should you order kids' clothing for an important event when choosing a ready-to-ship dress?

It is recommended to order 2-3 weeks prior to the event .Generally Ready to Ship pieces will be dispatched within 1-2 days from the ordered date.

How far in advance should I pre-order a dress for an important event?

Pre-Order pieces take a minimum of 3 to 4 weeks of lead time. Also u can check on the dedicated product pages to find the estimated time for the products .Ordering kids clothingwithin these windows keeps the event date comfortably covered.

Can I book a video call to see the dress and get help with sizing?

A video call can be scheduled to view the actual piece and get sizing guidance from the team. The dress is shown live on camera, covering colour, handwork and fit together. Booking the call requires no payment.

Can I customise the colour, theme, handwork, length, sleeves, or fit of personalised kids clothing?

YES! Selected pieces allow personalised kids clothing changes across colour, theme, handwork, length, sleeves and fit. The design team confirms which changes apply to a chosen style before production starts. A sketch is shared for approval on entirely new designs.

How long does a customised outfit take?

The timeline for customised outfits depends on the type and extent of customisation required. Once your order is confirmed, the store will provide an estimated delivery date. This timeline includes fabric selection, stitching, and handwork. We recommend placing your order early to ensure your outfit is ready in time for your event.

Changes, Returns & Support

Can I change my size, address, colour, or event date after ordering?

Changes to size, address, colour or event date can be made on the same day the order is placed. Requests after that point fall outside the production schedule. Reviewing order details carefully at checkout avoids the need for a later change.

Is it possible to cancel my order after placing it?

Cancellation is not practically possible once an order has been placed.And in case of return/exchange we don't have a return pickup facility hence the parcel has to be sent by the customer to our address.

What happens if the dress does not fit my child?

A dress that does not fit can be returned for a replacement in the correct size. The support team manages this exchange from start to finish. Confirming measurements before ordering lowers the chance of this happening.

Can I exchange the dress for another size?

Size exchanges are available after delivery. The support team coordinates the replacement once the original piece is returned. This applies across Ready to Ship, Pre Order and Custom Order items.

What should I do if I receive a damaged, incorrect, or incomplete order?

A replacement is arranged for any order that arrives damaged, incorrect or incomplete due to an error on the brand's side. Photos and a video of the item are needed to process this quickly. Reaching out as soon as the issue is noticed keeps the timeline short.

How do I return or report a problem with my order?

Customer support can be reached at 9744729060 for any return or order-related issue. The team guides the next steps based on the specific problem. Having the order details ready speeds up resolution.

Shipping & Payments

How can I track my order?

A tracking ID is emailed once an order ships. This ID can be used to follow the delivery status directly. Custom orders additionally receive WhatsApp updates through production.

Can I buy kids clothes online in India and get them delivered across the country?

Parents can buy kids clothes online India-wide, with delivery covering every state plus 15+ countries internationally. Domestic orders follow standard shipping timelines based on the product type. International orders follow the same Ready to Ship, Pre Order and Custom Order structure.

What are the delivery charges and estimated delivery times?

It depends on the pace and country and it will show the time of delivery [Still need actual figures from the client — delivery charge slabs and timelines by region (India / GCC / international) — before this one can be answered without guessing.]

Will I have to pay customs duty or taxes for international delivery?

International orders require only the delivery charge shown at checkout. Customs duty and taxes are covered separately, outside that fee. This keeps the total cost clear before the order is confirmed.we are charging shipping cost and Indian tax charges

Which payment methods do you accept? Is Cash on Delivery available?

We accept cards , upi, bank transfers, and cod not available.Payments are processed online through the website's checkout. Cash on Delivery sits outside the current payment options. Completing payment online confirms the order immediately.

Care & Store Visits

How do I wash, iron, and store a handworked, tulle, organza, or satin outfit?

Dry cleaning suits handworked, tulle, organza and satin pieces best. Ironing should stay on low heat to protect fabric and embellishments. Storing the outfit in a cool, dry place keeps the handwork intact between wears.

Can I visit your store or get help from a stylist before ordering?

The Kodakara store welcomes in-person visits and stylist support before ordering. A team member helps with fabric, theme and sizing decisions on-site. Contacting the store ahead of a visit confirms availability.

Black Crush Organza Floral Hand worked Birthday Frock for Baby Girls [5394]

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