Shipping and Delivery Policy
Free Shipping for orders worth Rs.5000+ all over India. All International shipping charges are based on weight per item purchased and will be borne by the customer.
All kids frocks & Ethnic wears make our best effort to ship each item in your order within Five working days of receipt of the order and payment. However in some cases, we may take longer,(Festival session) up to Eight working days.
All custom design & Handwork/Embroidery work fabric & saree dispatch within 6 to 8 working days.
If you receive a package that is open or looks to have been tampered with, do not accept it. Contact NakshatraKids Customer Care +91 99475 29061, and we will try to sort out the issue quickly.
We cannot guarantee the delivery timeframe if the courier service (Speed Post) has any unexpected delays due to holiday, weather, customs or other conditions.
Some postal service do not provide on-line tacking for international registered airmail.
Customers are responsible for any fees, taxes and duties associated with shipping & Purchasing to their respective countries.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Out of stock items: If any items in your order are out of stock at the time your order is packed, we will notify you via email.
All orders are dispatched from Thrissur, Kerala. Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Any applicable charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery.
Return & Refund Policy
CHANGE OF MIND RETURNS
“Change of mind” includes purchases you have made in error accidentally ordered the wrong size or color, items that don’t fit the way that you would like or unwanted gifts.
We do not accept returns unless and until there’s a genuine reason of default/ damage in the item purchased. The chances of damage/ default piece being shipped will be very less as there will be a thorough check during dispatch. But nevertheless, if you find any, please feel free to contact us in the contact no provided/ drop us an email. We request the same to reach us within 2 days of receival of the parcel.
All items we had already clearly stated the measurement in our websites. Please confirm the measurement stated that are suitable or not before you consider to purchase. All size & measurement charts serves as a guidelines only. We cannot guarantee 100% accuracy. The measurement might have a difference of 1.0-2.0cm vary to the real item. For more information, you may seek our advice. All size & measurement charts serves as a guidelines only.
Customer doesn’t like the color or style, and wishes to change to another color or style/pattern/design. All item pictures may not be 100% accurate of colors due to different display settings. Colors difference from pictures displayed. We have done our best to display as accurately as possible the colors of the dresses shown on our website /Facebook page. However, because the colors you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate. Picture featured is only for illustration purposes, please base on the actual product received.
We do strictly no Refunds. Exchanges are possible within 7 days. Please understand, we will not be able to accept returns if the issue is escalated to us after 1 week. The products should be sent back in the original packaging with the bills and tags intact. No exchanges are allowed in case of minor colour or design variations, or slight imperfections in the weave; as all our items are handcrafted.
Please feel free to get in touch, confirm with us and send the item back in the original condition as received to:
For Shipping Address:
Perambra P O,
Thrissur 680 689 Kerala.