Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

We accept all major credit/debit cards, Net banking /Direct bank transfer/Paytm

How do place an Order?

Q, How do I make a purchase/ place an order?

It is very easy to place an order at nakshatrakids.com Browse our products by clicking on to find what you’d like to buy. Once you have found a product you want to buy, click on it, select your size and click on the ‘ADD TO CART’ button next to each product. Review the items in your shopping cart by clicking the ‘SHOPPING CART’ icon at the top right of the page. You can use the ‘REMOVE’ link under the product image to delete items from your shopping bag. Click on ‘PROCEED TO CHECKOUT’ to complete your order.

Q, Do I need to create an account for placing an order?

No, you can choose to checkout as a guest. However, signing up/ creating an account is easy. This enables nakshatrakids.com to serve you better.

Q, How can I check the status of my order?

We will email you the tracking number once your order is shipped? You can track the order on the concerned courier partner’s website. We use Speed Post.

My Account & Password:

Q, What if I forget my password?

Please click on ‘FORGOT YOUR PASSWORD’ on the ‘SIGN IN’ page to receive a new password on your e-mail address. If you have any trouble, please contact us at hello@nakshatrakids.com for assistance

Q, How do I change my username or email address & settings?

You can go to ‘MY ACCOUNT’ by clicking your ‘NAME’ in the top right corner of the browser. In the ‘MY ACCOUNT’ section you can edit your name, email, Shipping address etc… Alternatively you can send us an email on hello@nakshatrakids.com for assistance

Q, Is it safe to use my credit card online at nakshatrakids.com

We are committed to protecting your personal information. We follow the best technical and management practices in the industry to protect the confidentiality, security and integrity of data stored on our system. The site encrypts your credit card number and other personal information using secure socket layer (SSL) technology for secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.

Q, How much duties and taxes will I have to pay?

All domestic purchases are inclusive of taxes and other charges. However, for International purchases, product prices displayed are not inclusive of destination taxes and duties and you are liable for all duties, customs and local sales taxes levied by the country you are in.

Packing & Shipping

Q, What are the Shipping Charges?

Free Shipping for orders worth Rs.5000+ all over India. All International shipping charges are based on weight per item purchased and will be borne by the customer. Please contact hello@nakshatrakids.com

Q, How does Nakshatrakids.com ship products?

We ship our products through shipping expert Speed Post.

Q, How long will It take for me to receive my product?

All frocks & Ethnic, birthday collection dispatch within three working days,

All design & Embroidery work fabric & saree (Mam & Kids/ Women) dispatch within 6 to 8 working days.

Q, Can my Billing Address and Shipping Address be different?

Yes, the billing and shipping address can be different. Customers are requested to provide full addresses with the Postal code & Contact number.

Can I return or exchange items purchased?

Deal of the Day items cannot be exchanged or returned for a refund.

What should I do if I receive an incorrect product?

In case you have received an item, which is not what you had originally ordered, please e-mail us with your order number within ASAP.

Note:

We will be able to ship the correct order once we receive our wrongly sent merchandise in its original packaging.

Customer Support:

Monday To saturday (09.00 to 17.00 IST)

 

Can I return a faulty item for a refund or exchange?

If you have purchased an item that is faulty, you can return the item back to us within 2 days upon receipt of consignment to the below address. A full account credit will be applicable for faulty products

Address for returning products:

Nakshatrakids LLP

Perambra P O
Thrissur 680 689

Kerala, India

9961442770

Note: Purchased items cannot be returned on the basis of colour, patterns or designs. There could be a slight variation in colour depending on the product and photography.

Proof of purchase will need to be shown for an exchange or to issue credit note on Deal of the day item(s), and the item(s) will need to be unworn, unwashed, with tags still in act.

Courier charges of returned goods are to be borne by the customer.

Customer Support:

Mon to Saturday  (09.00 to 17.00 IST)

9947529061/9961442770

Others:

Q, Do You Have Cash on Delivery option?

NO, we do not have Cash on Delivery option.

Q, Are the colors of products shown on the website accurate?

Due to the intricate and exclusive nature of the products available on our website, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.

Q, What if an item is Sold Out and I want to buy it?

If an item appears as ‘OUT OF STOCK’ you will find a notify me button on the same page which will alert us your request for the item. Mostly material finished, anyway you may also send us a request at hello@nakshatrakids.com

Send us an email